Annual Award Recognizes LMC’s Top Employee Satisfaction Ratings
Chickasha, Okla. – Livingston Machinery Company has announced that it has been named a SATISFYD 2022 Top Dealer in Employee Engagement. This prestigious annual award recognizes dealers that exceed industry NPS benchmarks as determined through SATISFYD’s Voice of the Employee platform.
Since February 2019, Livingston Machinery Company has proudly participated in surveys conducted by SATISFYD and has continually received high remarks. From an impressive employee participation rate to positive feedback collected during surveys, the program has allowed for increased engagement and communication within the company.
SATISFYD’ Voice of the Employee platform provides a structured way for dealers to survey employees, collect and analyze the data received and identify specific actions that will improve employees’ experiences. Insights provided through the program help dealers ensure that employees are happy, engaged and motivated, ultimately improving customer satisfaction and increasing revenues. To be named a SATISFYD Top Dealer, a company must have over 50% of its locations actively participating in the program and return results that exceed industry standards.
“We are pleased to honor our 2022 Top Dealers for their ongoing efforts to connect with their employees in order to optimize their business,” said Ryan Condon, founder and CEO of SATISFYD. “Dealers that achieve industry-leading scores are the ones who take an active approach to connecting with their employees and use the feedback gained to make changes when needed. This not only demonstrates how much they value their employees, but it also leads to better customer experiences and therefore a better and stronger business overall.”
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ABOUT LIVINGSTON MACHINERY COMPANY
Livingston Machinery is a family of success-driven ag professionals, seeded in service and cultivated in relationships helping innovative farmers feed the world by delivering a first-class experience, 24/7. We have proudly served the agriculture industry for more than 30 years with quality parts, service and farm equipment throughout Oklahoma, Texas, New Mexico, Kansas and Colorado with our four locations in Chickasha, OK, Fairview, OK, Dalhart, TX, Lubbock TX, and Muleshoe, TX. Visit us online at www.livingstonmachinery.com for more information.
SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers and employees, thus enabling them to improve customer satisfaction, retention and overall revenue.